Client Communication

We build communications strategies that will optimise customer awareness of your sustainability initiatives at the same time as improving their perception of your brand.

If your business has started to put in place a great sustainability programme, the next step is to make sure that your customers know about it and how it will benefit them. But how do you go about doing that? Sustainability messaging can often be unsuccessful because businesses just put a list of facts on their website, without consideration as to how they might be received.

How can we help

Green Steps will build a communications strategy for your business which will convey your sustainability message effectively and naturally to your customers. Applying the latest social science research, we will optimise participation in your sustainability initiatives at the same time as improving the perception of your brand.


We will work with you to implement ambitious and exciting marketing and communications plans that will:

  • Create a positive, powerful image of your business as a green, sustainable establishment.
  • Make customers feel that your business shares their values.
  • Proactively mitigate negative customer perceptions as a result of the changes that you have implemented.
  • Improve your ratings on customer review platforms.
  • Increase customer participation in your sustainability schemes.

Contact us today to find out how Green Steps can help you to use sustainability as an effective marketing tool.