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Developing environmental reporting for NWA
Client profile
National Waste Associates (NWA), based in Connecticut, US, provides comprehensive commercial waste management services to clients with 50 to 5,000 locations across North America.
The challenge: insufficient environmental management metrics
NWA's client reporting was outdated; a Word document narrating how they were managing their customer’s waste and recycling. Their clients wanted to know in real-time how their waste was being managed across all their locations. And they wanted to visualise their data and see the real numbers behind them.
The solution: creation of a customised reporting platform
Lindsey analysed NWA’s customer requirements, surveying operational contacts to find out what they needed to know about their recycling and waste management programs.
Lindsey utilised Dundas BI software to create a highly customised reporting platform that NWA could provide to all of their customers. She used the raw data from NWA’s database and presented it to customers in actionable and concise graphics and reports. She created online dashboards that displayed their financial and operational KPIs in real-time, and reports that are sent out to the customers on a monthly basis.
The results: greater transparency
and control
Many of NWA’s clients have over 100 sites across North America. They can now view top-line data across their entire portfolio and drill all the way into individual sites to compare their performance and see what works and what doesn't.
Customers can see the effect of their diversion programmes, view the environmental impact of their waste operations, and get transparency on the ROI of the programs they have established.
"Lindsey was instrumental in helping us design our new reporting system. Her ability to liaise with our customers and ensure their needs were met was truly commendable, and she greatly improved our team's coordination and overall effectiveness.
What truly set Lindsey apart was her meticulous and comprehensive approach to research. She provided clarity that was pivotal in our decision-making process. It was a genuine pleasure to work with her."
Danny Theriault, Information Technology Manager, National Waste Associates